l89 Privacy Policy — Your Data, Your Rights, Our Commitment

1 Introduction

l89 ("we", "us", "the Platform") is committed to protecting the privacy of every player who uses the l89 platform. This Privacy Policy explains how l89 collects, uses, stores, and protects your personal data when you register an account, make a deposit, play games, or interact with l89 support.

This policy applies to all personal data collected through the l89 website at l89.today, the l89 mobile app, and any communications between you and l89 via email, live chat, or other channels. It should be read alongside the l89 Terms and Conditions, which are available at /terms-conditions.

l89 takes data privacy seriously. We understand that players in Bangladesh trust us with sensitive personal and financial information, and we treat that trust as a responsibility. This policy is written in plain language so you can understand exactly what happens to your data — not buried in legal language designed to confuse.

2 Data We Collect

l89 collects the following categories of personal data from players:

l89 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law and with your explicit consent.

3 How We Collect Your Data

l89 collects personal data through the following means:

• Direct registration: When you create an l89 account, you provide your name, mobile number, email address, and date of birth directly to us.
• Payment transactions: When you deposit or withdraw via bKash, Nagad, or Rocket, transaction reference data is passed to l89 by the payment provider to confirm the transaction.
• Platform usage: l89 automatically records technical and usage data as you interact with the platform — including which games you play, how long your sessions last, and what device you use.
• Identity verification: When l89 requests KYC documents, you upload them directly through the l89 platform or send them to support.
• Support interactions: When you contact l89 via live chat or email, the content of those communications is recorded and stored.
• Cookies and session data: l89 uses cookies to maintain your login session and collect anonymised platform performance data. See Section 6 for full details.

4 How We Use Your Data

l89 uses your personal data for the following purposes:

• To create and manage your l89 account, including verifying your identity and age.
• To process deposits and withdrawals via your registered payment methods.
• To detect and prevent fraud, money laundering, and other illegal activity on the l89 platform.
• To monitor gameplay for signs of problem gambling and apply responsible gaming tools where appropriate.
• To send you account-related communications, including transaction confirmations, security alerts, and policy updates.
• To respond to your support requests and resolve disputes.
• To improve the l89 platform based on aggregated, anonymised usage data.
• To comply with applicable legal and regulatory obligations.

5 Who We Share Your Data With

l89 does not sell your personal data. We share data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment providers: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• Identity verification services: When KYC verification is required, your identity documents may be shared with an approved third-party verification provider. These providers are contractually bound to handle your data securely and use it only for verification purposes.
• Fraud prevention services: l89 uses third-party fraud detection tools that may process your IP address and device data to identify suspicious activity. No personally identifiable information beyond what is strictly necessary is shared.
• Legal and regulatory authorities: l89 will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by applicable law. l89 will notify you of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of l89 assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

All third parties with whom l89 shares data are required to maintain appropriate security standards and to use your data only for the specific purpose for which it was shared.

6 Cookies and Tracking

l89 uses cookies — small text files stored on your device — to operate the platform and improve your experience. The following types of cookies are used on the l89 platform:

• Essential cookies: Required for the l89 platform to function. These include session cookies that keep you logged in during your visit. Without these, the platform cannot operate correctly.
• Performance cookies: Collect anonymised data about how players use the l89 platform — such as which pages are visited most and where errors occur. This data is used to improve platform performance and is not linked to individual players.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious device behaviour.

l89 does not use advertising cookies or third-party tracking pixels. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent the l89 platform from functioning correctly.

7 Data Retention

l89 retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal compliance obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account plus 5 years after closure, in line with anti-money-laundering record-keeping requirements.
• Transaction records: Retained for 5 years from the date of each transaction.
• Support communications: Retained for 2 years from the date of the last interaction.
• Technical and usage data: Retained in anonymised, aggregated form for up to 2 years for platform improvement purposes.
• Verification documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8 Your Rights Over Your Data

As a player at l89, you have the following rights regarding your personal data. To exercise any of these rights, contact l89 support at [email protected]. We will respond within 30 days.

9 Data Security

l89 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS encryption for all data transmitted between your device and the l89 platform.
• Encryption of sensitive data at rest, including identity documents and payment information.
• Access controls that limit which l89 staff can view personal data, based on the principle of least privilege.
• Regular security audits and penetration testing of the l89 platform infrastructure.
• Two-factor authentication options for player accounts to prevent unauthorised access.
• Automated monitoring for unusual account activity, with alerts triggered for suspicious login attempts or transaction patterns.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your l89 account has been compromised, contact support immediately at [email protected]. In the event of a data breach that affects your personal data, l89 will notify you as required by applicable law.

10 Minors

The l89 platform is strictly for adults aged 18 and over. l89 does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account at l89, we will immediately close the account, delete all associated personal data, and return any deposited funds to the payment source where possible.

If you believe a minor has registered at l89, please contact us immediately at [email protected] with the relevant account details. We take underage gambling extremely seriously and will act on all reports promptly.

11 Changes to This Privacy Policy

l89 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players via the email address on their account at least 7 days before the changes take effect.

The current version of the l89 Privacy Policy is always available at l89.today/privacy-policy. The "Last updated" date at the top of this page reflects when the most recent changes were made. Continued use of the l89 platform after the effective date of any update constitutes acceptance of the revised policy.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how l89 has handled your personal data, please get in touch:

• Email: [email protected]
• Live Chat: Available 24/7 via the l89 platform

l89 will acknowledge all privacy-related enquiries within 48 hours and provide a full response within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint in writing to [email protected] with the subject line "Privacy Complaint".