l89 Terms and Conditions — Know Your Rights Before You Play

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player") and l89 ("the Platform", "we", "us"). By accessing the l89 website at l89.today, downloading the l89 app, registering an account, or placing any bet or wager on the l89 platform, you confirm that you have read these Terms in full and agree to be bound by them.

These Terms apply alongside the l89 Privacy Policy and Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between these Terms and any promotional material or bonus offer, these Terms take precedence.

l89 reserves the right to update these Terms at any time. Continued use of the l89 platform after any update constitutes acceptance of the revised Terms. We will notify registered players of material changes via the email address associated with their l89 account.

2 Eligibility and Registration

To register and use the l89 platform, you must meet all of the following requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing l89 from a jurisdiction where online gaming is not prohibited by applicable law.
• You must not be a current employee, contractor, or immediate family member of an employee of l89 or any of its affiliated companies.
• You must not have been previously excluded or banned from the l89 platform.
• You must provide accurate, complete, and current personal information during registration.

l89 may request identity verification documents at any time. Failure to provide satisfactory verification within the requested timeframe may result in account suspension and withholding of pending withdrawals until verification is complete. This is a standard anti-fraud and anti-money-laundering measure applied consistently across all l89 accounts.

3 Account Rules

Each player is permitted to hold only one active account at l89. Creating multiple accounts — whether under the same name, the same payment method, the same device, or the same IP address — is prohibited and will result in all associated accounts being closed and balances forfeited.

You are solely responsible for all activity that occurs under your l89 account. This includes all bets placed, all deposits made, and all withdrawals requested. You must not share your login credentials with any other person or allow any other person to access your l89 account.

l89 accounts are non-transferable. You may not sell, transfer, or assign your l89 account or any balance within it to any other person under any circumstances.

If you believe your account has been accessed without your authorisation, you must contact l89 support immediately at [email protected]. l89 will investigate and take appropriate action, but cannot be held liable for losses incurred prior to the report being made.

4 Deposits and Withdrawals

l89 accepts deposits and processes withdrawals via bKash, Nagad, and Rocket. All transactions are conducted in Bangladeshi Taka (৳). The minimum deposit at l89 is ৳100. The minimum withdrawal is ৳100.

Deposits are credited to your l89 account balance instantly upon confirmation from the payment provider. If a deposit does not appear in your account within 15 minutes, contact l89 support with your transaction reference number.

Withdrawals are processed within minutes during normal operating hours. Processing times may be longer during periods of high demand or if your account is subject to a verification review. l89 does not charge platform fees on standard withdrawals.

• Withdrawals can only be made to a payment method that has been used to deposit into the same l89 account.
• l89 reserves the right to request additional verification before processing any withdrawal above ৳10,000.
• Withdrawals of bonus funds are subject to the wagering requirements described in Section 5.
• l89 is not responsible for delays caused by the payment provider's own processing times.

5 Bonuses and Promotions

l89 offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to the specific terms attached to each offer, which are displayed at the time the bonus is claimed. The following general rules apply to all l89 bonuses:

• Bonus funds must be wagered a minimum number of times (the "wagering requirement") before they can be withdrawn. The specific wagering requirement is stated in each bonus offer.
• Only one bonus may be active on your l89 account at any time unless the specific bonus terms state otherwise.
• Bonuses are non-transferable and have no cash value until wagering requirements are met.
• l89 reserves the right to cancel any bonus and associated winnings if there is evidence of bonus abuse, including but not limited to: placing low-risk bets to meet wagering requirements, using multiple accounts to claim the same bonus, or exploiting technical errors.
• Free spin bonuses are valid only on the games specified in the offer and expire within the timeframe stated in the offer terms.
• l89 may modify or withdraw any bonus offer at any time without prior notice.

6 Gameplay and Fair Play

All games available on the l89 platform use certified Random Number Generator (RNG) technology. Game outcomes are determined independently of any player action beyond the bet itself. l89 publishes the Return to Player (RTP) percentage for every game in the library so players can make informed decisions before wagering.

In the event of a technical fault during a game session — including disconnection, server error, or software malfunction — l89 will resolve the situation according to the following principles:

• If a bet was placed and the game round was completed before the fault occurred, the result stands.
• If a fault occurs mid-round and the outcome cannot be determined, the bet will be voided and the staked amount returned to your l89 account balance.
• l89 is not liable for losses caused by a player's own internet connection issues.

l89 reserves the right to void any bet or game result that is found to have been affected by a software error, data feed error, or any other technical issue that produced an incorrect outcome. In such cases, the staked amount will be returned to the player's account.

7 Prohibited Activities

The following activities are strictly prohibited on the l89 platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of balance, and may be reported to relevant authorities:

• Using automated software, bots, scripts, or any other tool to place bets or interact with the l89 platform without human input.
• Attempting to exploit bugs, glitches, or errors in the l89 software for financial gain.
• Colluding with other players to gain an unfair advantage in any game.
• Using the l89 platform to launder money or conduct any other illegal financial activity.
• Providing false identity information or impersonating another person during registration or verification.
• Registering multiple accounts to claim bonuses more than once.
• Attempting to reverse-engineer, copy, or redistribute any part of the l89 platform or its software.
• Harassing, threatening, or abusing l89 staff or other players via any communication channel.

8 Privacy and Data

l89 collects and processes personal data in accordance with its Privacy Policy, which is available at /privacy-policy. By registering at l89, you consent to the collection and processing of your personal data as described in that policy.

l89 will never sell your personal data to third parties for marketing purposes. Data is shared only where required by law, for payment processing, or for identity verification purposes with approved third-party providers. All data held by l89 is encrypted and stored securely.

You have the right to request a copy of the personal data l89 holds about you, and to request correction of any inaccurate data. To make such a request, contact l89 support at [email protected].

9 Responsible Gaming

l89 is committed to providing a safe and responsible gaming environment. The platform provides the following tools to help players stay in control of their gaming activity:

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your l89 account. Limits take effect immediately and can only be increased after a 7-day cooling-off period.
• Session Time Reminders: Set reminders to alert you after a specified period of continuous play at l89.
• Cooling-Off Period: Temporarily suspend your l89 account for a period of your choosing, from 24 hours to 6 weeks.
• Self-Exclusion: Permanently close your l89 account and prevent re-registration for a minimum of 6 months.

To access any of these tools, go to your account settings or contact l89 support. Full details are available on the Responsible Gaming page. Gaming at l89 is intended to be a form of entertainment. If it stops being enjoyable, please use the tools available or seek help.

10 Suspension and Account Closure

l89 reserves the right to suspend or permanently close any account at its discretion, including but not limited to the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete identity verification within the requested timeframe.
• Suspected fraudulent activity, money laundering, or other illegal conduct.
• Chargebacks or disputed transactions initiated by the player.
• Account inactivity for a period exceeding 12 consecutive months.

Where an account is closed due to a breach of these Terms, any balance remaining in the account — including both real-money funds and bonus funds — may be forfeited at l89's discretion. Where an account is closed for reasons unrelated to a breach (for example, at the player's own request), any verified real-money balance will be returned to the player via their registered payment method.

Players who wish to voluntarily close their l89 account should contact support at [email protected]. Account closure requests are processed within 24 hours.

11 Limitation of Liability

To the fullest extent permitted by applicable law, l89 shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of the platform, including but not limited to: loss of winnings due to technical faults, losses resulting from reliance on incorrect game information, or losses caused by unauthorised access to your account where you failed to keep your credentials secure.

l89's total liability to any player in respect of any single claim shall not exceed the amount deposited by that player in the 30 days preceding the event giving rise to the claim.

Nothing in these Terms limits l89's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

12 Changes to These Terms

l89 may update these Terms and Conditions at any time. When material changes are made, l89 will notify registered players via the email address on their account at least 7 days before the changes take effect. Minor clarifications or corrections may be made without prior notice.

The current version of the l89 Terms and Conditions is always available at l89.today/terms-conditions. The "Last updated" date at the top of this page reflects when the most recent changes were made. Continued use of the l89 platform after the effective date of any update constitutes acceptance of the revised Terms.

13 Contact and Disputes

If you have a question about these Terms or a dispute regarding your l89 account, please contact l89 support in the first instance:

• Email: [email protected]
• Live Chat: Available 24/7 via the l89 platform

l89 aims to resolve all disputes within 5 business days of receiving a formal complaint. If you are not satisfied with the resolution provided by l89 support, you may escalate the matter in writing to [email protected] with the subject line "Formal Dispute". l89 will review escalated disputes within 10 business days and provide a final written response.

These Terms and Conditions are governed by and construed in accordance with applicable law. Any dispute that cannot be resolved through the l89 complaints process shall be subject to the exclusive jurisdiction of the relevant courts.